Shipping policy
Last updated: June 2026 · United Kingdom only
Where We Ship
We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We are working to expand our delivery coverage — please check back for international shipping updates.
Delivery Options
Choose the delivery speed that works best for you at checkout:
£3.99 under £40
✅ Free standard delivery on all orders over £40 — automatically applied at checkout. No code needed!
Shipping Costs at a Glance
| Delivery Option | Estimated Time | Cost |
|---|---|---|
| Standard Delivery (orders over £40) | 3–5 business days | FREE |
| Standard Delivery (orders under £40) | 3–5 business days | £3.99 |
| Express Delivery | 1–2 business days | £5.99 |
| Next Day Delivery | Next business day* | £7.99 |
* Next Day Delivery orders must be placed before 1:00 PM. Orders placed after 1:00 PM will be dispatched the following business day. Delivery times may vary during busy periods such as bank holidays.
Order Processing Time
- Orders are processed Monday – Friday, excluding UK public holidays
- Processing takes 1–2 business days before shipment
- Orders placed after 2:00 PM may be processed the following business day
- You'll receive a dispatch confirmation email with your tracking number once shipped
⏱️ Example: Order placed Monday before 2:00 PM → processed Tuesday → Standard delivery arrives Thursday–Monday.
Tracking Your Order
Once your order has been dispatched, you'll receive an email with a tracking link. Here's what to expect:
Failed Deliveries
If a delivery attempt is unsuccessful, the carrier will leave a notification card with instructions for re-delivery or collection from a local depot or post office.
- Uncollected parcels may be returned to us after the holding period
- Re-delivery charges may apply if we need to reship a returned parcel
- Please ensure your delivery address and contact details are correct at checkout
Damaged or Lost Orders
We take great care in packaging your order. However, if your order arrives damaged or does not arrive within the estimated timeframe, please:
- Contact us at support@kitchwiz.store
- Get in touch within 14 days of the expected delivery date
- Include your order number and photos of any damage
We will investigate and resolve the issue promptly — either with a replacement or full refund.
📸 Tip: Take a photo of damaged packaging before opening it. This helps us process your claim much faster!
🙋 Still have a shipping question?
Our team responds within 24 hours, Monday to Friday.