Return & Refund Policy

kitchwiz.store
Customer Protection

Return & Refund Policy

Last updated: July 2026

✅ We offer a 30-day return window on all eligible items. Your satisfaction is guaranteed.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of delivery
  • Item is unused and in its original condition
  • Original packaging is intact
  • Proof of purchase (order number or receipt) is provided

Non-Returnable Items

  • Items marked as "Final Sale"
  • Used or damaged items (by customer)
  • Items returned after 30 days

How to Start a Return

  1. Email us at support@kitchwiz.store with your order number
  2. Describe the reason for return (include photos if item is damaged)
  3. We'll reply within 24–48 hours with return instructions
  4. Ship the item back using a trackable method

Refunds

Once we receive and inspect your return, we'll notify you. If approved:

  • Refunds processed within 5–7 business days
  • Refund goes back to your original payment method
  • You'll receive an email confirmation when processed

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect, in which case KitchenWiz will cover the return shipping.